Skip to content

Terms and Conditions

The small print. By purchasing one of our driving plans you agree to the below terms.

We are INTRODRIVE t/a INTRO-DRIVE LTD (10420010)

Our address is: Introdrive, Central Boulevard, Blythe Valley Business Park, Solihull B90 8AG
We can be contacted at: Email- Phone: 0330 111 0074
You are a user of our website.

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Course from this Website. By ordering any course from this Website you confirm that you accept and have read the Terms and Conditions and bound to them.

1. Definitions

“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
“Course” is a reference to any Courses which we may offer on our Website from time to time;

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;
“you”, “your” and “yours” are references to you the person accessing this Website and ordering any Course from the Website;

“we”, “us” and “our” are references to [INTRO-DRIVE LTD] of [Introdrive, Central Boulevard, Blythe Valley Business Park, Solihull B90 8AG]; and “Website” is a reference to our Website [] on which we offer our Course.

2. Ordering a course

2.1.  Any contract for the supply of Course from this Website is between you and [INTRO-DRIVE LTD]. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment. For another payment through the website using 3rd party options, will be at your liability.

2.2.  Course purchased from this Website are intended for your use only and you warrant that any Course purchased by you are not for resale and that you are acting as principal only and not as agent for another party. If it is behalf of someone one else, please contact us first to arrange this.

2.3.  Please note that some of our Course may be suitable for certain age ranges only. You should check that the Course you are ordering is suitable for the intended recipient.

2.4.  When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.5.  We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

2.6.  Any order that you place with us is subject to Course availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you. If the Course is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Course purchased. If the Course is not available, we will also let you know.

2.7.  All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Course available on the Website and to discontinue any service at any time.

2.8.The contract for the Course will be accepted at the time of order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted, you will be notified of this in writing together with the reasons.

2.9. The construction, validity and performance of any contract shall be governed in all respects by the laws of England, Scotland, and Wales.

3. Prices and Payment

3.1.  All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax but exclusive of any additional charges which may be will be added to your order.

3.2.  The total price for Course will be displayed on the Website when you place your order. Expect any additional costs such as, resits that are not included, extra course hours, accommodation, extended test, full payment must be made before Course starts.

3.3.  You must pay in full for your course before it begins, and you can do so by options of payment on our website. To ensure that shopping online is secure, we are using 3rd party payment gateways to allow safe and secure transaction. Your credit card company may also do security checks to confirm it is you making the order.
3.4.  The prices on the course include the test fees required for your course, which we book and organise for you.

The cost of your theory test £35.

The cost of your practical test is usually £85 on a weekday, however tests offered at weekends, or outside of normal working hours is £130. Extended driving tests are £150 on a weekday, however tests offered at weekends, or outside of normal working hours is £175. (We will need to be notified if you require an extended driving test as standard test will not apply) Additional course if needed hours at the rate of £33 per hour

Once tests are booked for they are non-refundable. Please note you can book these tests yourself for less on the official DVSA booking website, but you would have to generally wait on the standard waiting list, for example, 6 to 12 weeks for a practical. You are paying us to manage your booking, which includes obtaining a short notice driving test cancellation slot for both the theory and practical tests.

3.5.  Some courses may have a “free” resit option which would be clearly outlined on the course. The value of the “free” resit has no cash value and can’t be refunded or exchanged for other value.
3.6.  All special offers and course/lesson prices are subject to change without notice and are at the discretion of the company.

3.7.  If a gift voucher is supplied by Intro-drive LTD, then the voucher is valid for a maximum period of 6 months from the date of issue. Gift vouchers are to be used by the person, or persons named on the voucher and are non- transferable

3.8.  If payment is received for a course and the pupil does not complete the course, then the remaining hours are valid for a period of 3 month if you must reschedule some of the hours, it will at our availability. After this time, the course hours and test fees will be forfeited and no refund will be given.

4. Your responsibilities

4.1.  You can satisfy the driving test eyesight requirements; you can read a number plate from a distance of 20.5m or 67ft.

4.2.  You satisfy the DSVA requirements regarding residency and eligibility requirements.

4.3.  You fill out the booking form correctly so that we can carry out our administration duties.

4.4.  You make us aware before booking of any health issues either mental or physical which may affect your ability to perform as expected on an intensive driving course.

4.5.  You agree the full course hours that have been agreed (minus few hours if we need to save some for a driving test to be arranged, normally this is between 2-4 hrs). If these are not satisfactory please call us at this point so that we can arrange or discuss alternatives. If we are notified at the office, once the course has begun that you cannot do certain times and dates or cannot complete the course in a certain time scale then we are powerless. Any changes must be done before start of the course.

4.6.  You agree to book time off work or make travel or accommodation arrangements only once the hours have been agreed in full with us.

4.7.  You attend your lessons on time. Failure to do so will result in you losing time and the driving instructor has no obligation in such circumstances to add time to the end of your lesson. The instructor will wait for a short period of time for a pupil at the agreed meeting point if you are not in the car at the meeting time and have not made contact with us. We will assume the lesson has been terminated with you and move on to another lesson. The instructor is under no obligation to add this time on at the end of the course and the time will be forfeited.

4.8.  You attend the theory test and practical test on time and take both parts of a valid provisional driving license with you when you attend. Theory test booking confirmations will be sent via email to the email address you provide for us on your booking form. Failure to attend will result in loss of the test fee and you will have to pay for the next one.
4.9.  You email us, call us with your theory pass number as soon as you pass it so that we can book a practical test and begin the process of finding you a driving test cancellation.

4.10. You must not be under the influence of drink or drugs at any time during your course. If we, or the instructor, suspect or detect any sign of this, the remainder of the course will be terminated, and you will lose all fees paid.

4.11. A professional approach is required by the pupil and no abusive behaviour towards the instructor will be tolerated. The course will be terminated, and any monies paid will be forfeited in such an event.

4.12. You supply on the first lesson a signed provisional driving licence. If you fail to produce a valid provisional driving licence, the driving instructor cannot by law permit you to drive a car and accordingly your booking will be cancelled, and any fees forfeited.

5. Delivery of service

5.1. All courses are undertaken with a DVSA registered instructor and approved by the Driving and Vehicle Standards Agency.

5.2.No shared courses e.g. 2 pupils in the car.

5.3.  This course will be based and delivered from Head office address above, you

are agreeing either you live in the area or can travel to this part of the county. If accommodation is needed it can be arranged at extra cost. However, some expectation can be made to delivery outside this area, but you must contact us first and confirm. If you can’t commit to this, please don’t proceed with booking.

5.4.  If the DVSA cancels a test for whatever reason, then we cannot be held responsible/liable for the test fee and any lesson time lost, you may need to purchase additional lessons to retake the test. You may be able to claim reimbursement of some lesson time off the DVSA in certain circumstances.

5.5.  Whilst every effort is made to get the pupil to the required level to take the driving test, if it is thought by the instructor that the pupil’s standard of driving falls below the expected standard, then for the health and safety of the pupil, examiner and general public, the pupil will not be allowed to take the test. No refund of either the deposit or any lesson time will be made in these circumstances.

5.6.  The car provided by the instructor will be comprehensively insured with a reputable insurer. A pupil can request to see insurance documentation from their instructor at any time.

5.7.  Each course is for the total amount of number booked. The total hours of the course booked includes the time required for taking your practical test and drive home at the end of the course. Normally, this is around 2-4hrs. Additional hours can be booked with us at the agreed hourly rate, normally £33.

5.8.  Courses are not guaranteed to be completed over estimated agreed time, larger courses 50 hours or more may be completed over 3/12 weeks, subject to instructor and tests availability.

5.9.  The course will be delivered directly by Intro-drive LTD’s Driving Instructor or Sub-contracted. We will make every effort to deliver the course within the time stated however we will not be liable for any loss caused to you by late ordering. If the Course are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your course as quickly as possible.

5.10. If you fail to show up to the Course at the time we are ready to begin, or we are unable to deliver the Course at the nominated time due to your failure to provide appropriate instructions, documentation, information, consents or authorisations, then the Course shall be deemed to have been delivered to you and all risk and responsibility in relation to such Course shall pass to you. Any costs which we incur because of the inability to deliver the Course shall be your responsibility and you shall indemnify us in full for such cost.

5.11.  Transport to the theory test centre, will need to managed by yourself.

5.12.  All pupils must pass the legally required eye sight test (20.5m or 67 ft).
This will be carried out by your driving instructor on the first lesson, should you fail the eyesight check the course would have to be abandoned until you have corrected your eyesight. Any agreed hours booked would be lost.

5.13. If your instructor feels there is breach of safety towards them/public/equipment at any time during the course, or pupil is under influence of drugs or alcohol or not fit to drive they shell have all rights to abandon the course due to safety risks. This will result in loss of course fee and any outstanding hours of the course. Any traffic violation at the time you are driving you will be liable for.

5.14. If your instructor feels that you are not ready to take your practical driving test at the end of the course, due to safety reasons, then you the pupil will not be allowed to take your driving test. If this is the case, you will lose your test fee and will not be offered a refund of any unused hours or any or test fees.

5.15. The course has period of 3 months to complete the course from the date that the pupil has selected on the booking form to begin the course, should we not hear from the pupil for a period of 3 months (e.g if you have lost interest in completing the course) than any payments will be lost.

5.16. It is the responsibility of the pupil that is theory certificate has enough period before expiring sit a practical driving test before the expiration of the theory certificate. We can’t be held liable for unable to find suitable dates within period due to availability for test dates.

5.17. When taking a crash driving course, it is not normally possible to drive continuously, therefore, short breaks can be arranged between you and your instructor at both party’s discretion, whenever either of you feel that rest is required.

5.18. Your intensive driving course includes break times and time to hire the car for the practical test and drive you home / back to your agreed meeting point at the end of the test.

5.19. All courses are booked are based on your learning capabilities from experience and are a rough guide only. No guarantees can be implied by any advisor or instructor. You should be prepared for extra tuition if it is felt that it is required before you can safely attend the driving test. This will be at your cost.

5.20. If your course includes “free” practical test, we will try to book 1st attempt. Setting aside 2-4 hrs for each test. e.g. 2x test (including resit) each test we will set side 2-4hrs to cover the test day.

5.21. A practical driving test cannot be booked until the pupil has successfully passed the theory test and we have been informed of the theory pass number, necessary checks can be made.

5.22. Practical/ Theory test availability is subject to tests made available by the Driver and Vehicle Standards Agency (DVSA). All attempts will be made by us to secure a practical test local to the pupil. If no test slots become available for the final day of your course then you may save a few hours and return another following week to take your test, once a suitable test slot has been found. Test centres may be closed on weekends and bank holidays. We cannot guarantee a test for any specific day but normally get one at the end of your course week or early the week after if the test centre is fully operational. Please be aware this may require more of your time to complete the driving course later than you originally planned.

5.23. If we cannot allocate you an instructor in time frame you selected, we will inform you of alternative options before the driving course is due to begin. Please be considerate as peak times you may need to additional to time your estimated booking time due to availability. At this point after, you may request a refund, or we will continue to try to allocate your driving course for the next available date.

5.24. Please do not make any travel or accommodation arrangements if you are not taking the course with a pick up from home, until the course is confirmed directly with your appointed driving instructor.

5.25. Please do not book time off work until you have spoken to us and discussed and confirmed your schedule.

5.26. All courses will run Monday to Sunday- between hours of 8am-8pm, this all depends on availability. However, some exception can be made, specials requested have to put in writing. For late evenings and weekends but this all depends on availability of instructors. There are no guarantees for this.

5.27. All bookings are a provisional start date until confirmed directly with us. Should an instructor be unavailable for your desired start week, we would automatically search for a start the following week until the course is allocated.

6. Your Information

6.1.  Where we have requested information from you to provide the Course you agree to provide us with accurate and complete information that we need.

6.2.  Some vehicles that you may use will have a dash came that will record both ways front and in the car. This will record Voice and video image. This to protect us and you in event of safety or complaints

6.3.  You authorise us to use, store or otherwise process your personal information in order to provide the Course to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or to provide the Course to you. More information can be found in our Privacy Policy.

6.4.  You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information. There may be an admin fee of £10.

7. Cancellation and Returns

7.1 You have the right to cancel the contract within 14 days of purchase. Which you are entitled to request a refund. However, if your course is confirmed or has started within these 14 days, we are entitled to charge an administration fee of £85 for time spent organising your course. Additional fees such as tests fees will be charged at a rate of:

  • Theory Test £35
  • practical £85 (if extended test booked £175)
  • any hours of the course used at the rate of £33 per hour

Any other costs such accommodation costs or any other charges/ additional services you brought. After costs subtracted, we will reimbursement using the same means of payment as you used for the reaming balance if any, unless we have expressly agreed otherwise. This refund can take up to 10 working days to process.

7.2 To exercise your right to cancel you must notify us immediately via writing preferably by email to [] or call us for support on [0330 111 0074]. You must provide us with a clear statement of your decision in writing to cancel this contract. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email.

7.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

7.4 If you need to cancel your test, you must inform us immediately in writing and must allow at least 4 clear (working days) before your test date, to avoid losing your fee. For example to cancel a test booked for a Friday you must inform us on the last Monday Doing so may impact your course delivery time it will need to be re-arranged and can take longer then expected to complete. Also, there is no guarantee on quick availability for new arrangement. The cancellation request has to be made within business hours 9am-5pm Monday to Friday. This can via done via call or email

7.5  When a pupil is successful and passes their practical driving test through us, any unused hours may only be refunded at our discretion, subtracting any admin fees and course hours already used. The calculation of any refund will be based on the hours utilised being charged at the standard hourly rate of £33 plus admin fee of £85, any balance after this calculation will be refunded.

7.6  In the unlikely event of the vehicle breaking down during the course, a refund of the outstanding lesson time and outstanding test fees will be made if an alternative instructor cannot be arranged. Lessons already taken will be charged at the standard hourly rate of £33. Any special offers or discounts used for booking will be taken in to account before refund.

7.7  We cannot be held liable for any losses resulting in course cancellation or test cancellation due to any of the following reasons – driving course or driving test cancellation due to bad weather, for example snow or ice, examiner illness, examiner strike, instructor illness, vehicle breakdown & sudden product recall on vehicles, or anything that can be out of our control or event of act of GOD. Where possible we will arrange another date to finish the course off in the event of any of the above scenarios.

8. Intellectual Property Rights

Ownership in, and all rights created in relation to the contents of this website and any trade marks or marks used on the site vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our website except where expressly invited to do so or indicated on our website.

9. Linked sites

There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the Course or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or Course that they may provide to you.

10. Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to In the event of a dispute between us you may refer the dispute to the EU Online Dispute Resolution Platform by going to .

11. Limitation of liability

11.1. Great care has been taken to ensure that the information available on this website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

11.2. If we are found liable for any loss or damage to you as a result of supplying you with the course such liability is limited to the amount you have paid for the relevant course. We exclude liability for losses that were not
foreseeable to both parties when the contract was formed and losses that were not caused by any breach on our part. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

11.3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website except where this has been caused by our negligence.

11.4. We shall not be held liable for any failure or delay in delivering course where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of god or those of third parties.

11.5. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from us.

11.6. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties except where this has been caused by our negligence.


12.1. We may subcontract any part or parts of the Course that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions by giving you written notice.

12.2. We may alter or vary the Terms and Conditions at any time. Any variation will not affect existing orders placed with us. Variations or updates to our Terms and Conditions will be published on our Website. Any error or omission in any information, or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

12.3. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions form the basis of our contract. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.

12.4. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

12.5. These Terms and Conditions and our Agreement shall be governed by relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to the Agreement.

12.6. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

12.7. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

Updated- 22.04.2021

Terms and Conditions
© 2021. All rights reserved.
Introdrive, Central Boulevard, Blythe Valley Business Park, Solihull B90 8AG
Terms and conditions apply. Website terms. Privacy Policy. Covid-19.
Built by ManMade.
Terms and Conditions

Call us

Mon – Sat  9am – 8pm
Sun 10am – 5pm
Call +44 0330 111 0074

Terms and Conditions
© 2021. All rights reserved. 
Introdrive, Central Boulevard, Blythe Valley Business Park, Solihull B90 8AG
Website terms
Privacy Policy
Built by ManMade